Training & Support Manager

Location: Ahmedabad or Remote

We are currently seeking a dedicated and experienced Training and Support Manager to join our team. The successful candidate will play a crucial role in ensuring the effective delivery of training programs and providing comprehensive support to both internal teams and external clients. If you possess a passion for education, strong leadership skills, and a commitment to driving excellence in training and support, we invite you to apply.

Roles and Responsibilities

• Develop and execute training programs for internal teams, ensuring they are well-equipped to deliver STEM education initiatives effectively.
• Design and implement professional development sessions for educators, focusing on enhancing their skills in delivering STEM education.
• Provide ongoing support to teachers, channel partners, and clients, addressing queries and ensuring smooth program implementation.
• Collaborate with the Education Program Manager to align training programs with the broader educational mission and vision.
• Conduct regular training needs assessments and adjust training programs accordingly.
• Act as a liaison between the technical support team and clients to ensure prompt and effective issue resolution.
• Participate in the creation of user manuals and technical documentation for STEM education products.
• Establish a feedback mechanism to collect insights from training sessions and support interactions. Use feedback to iterate and improve training programs and support services.

Requirements & Skills Required

• Bachelor’s degree in Education, STEM-related field, or a related discipline; Master’s degree preferred.
• 3-5 years of experience in designing and delivering training programs, especially in the field of STEM education.
• Proven experience in designing and delivering training programs, preferably in STEM education.
• Strong understanding of STEM concepts and their application in educational settings.
• Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and accessible manner.
• Leadership qualities with the ability to motivate and inspire teams.
• Problem-solving skills and the ability to handle complex technical queries.
• Proficiency in computer applications and internet usage.